Premium Mystery Shopping Program

Check in
Check out
Administration
Concierge Service
Guest Service
Bell Service
Staff: Attitude /Qualifications 
Ability to handle challenges
Uniforms 
Quality Standard
and more...

Cleanliness and condition
Housekeeping
Room Amenities / Furniture
Decoration / Facilities
TV / Radio / Wifi / AV
Directory Services
In Room Dinning / Room Service
Quality Standard
And more...

Restaurants
Bars & Lounges
Cafes
Rooms service
Venues, menues, wine lists, a la carte, gourmet, etc 
Everything from quality standsards to qualifications of kitchen- & restaurant staff

Lobby
Business lounges
Conference rooms
Waiting Areas
Gym
Spas
Outlets​
Gift shops
Leisure activities
Parking Area / Valet Parking
And more

During an evaluator's surprise visit, LHN evaluates every aspect of service and standards from check-in to check-out. Additionally, we provide actionable strategies, management briefings, walkthroughs, and manuals to improve your guest service ratings, tailored specifically for the 5-star luxury hotel and resort sector.

Preferred scope: Leading Hotels Network exclusively evaluates 5-star Luxury Hotels & Resorts. We assess every critical aspect of the hotel or resort, and our audits, along with checklists of compliance, are tailored specifically for 5-star establishments.  

The price includes the Mystery Shopping and Hotel Audit Project only. It does not cover travel expenses, meals, or accommodation costs, as these will be itemized based on your specific requirements in the report, such as room category, number of restaurants, and location. Once the service fee is paid, a service agent will reach out to you by phone or email to discuss the details, including the timing and place for the project, along with the specific scope.

 

Fees paid is nonrefundable and nontransferable unless program is not delivered within 3 months.

 

We reserve the right to refuse doing mystery shopping- & hotel audit assigments for anyone at any time in our sole discretion and without giving any reason!  If your project registration is declined, you will receive refund of your payment within 3-5 days. 

 

 

South East Asia

Australia & New Zealand

Asia: China I South Korea I Japan I India

Middle East & Africa

Europe

United States & Canada

Latin America & Caribbean

 

The quoted price encompasses only the Mystery Shopping and Hotel Audit Project. It excludes travel expenses; hence, a service agent will reach out to you immediately after your order is placed to discuss the specifics of the assignment, including the timing, location, and potential travel expenses.

Mystery Shopping and Hotel Audit tasks are carried out in strict confidence, covering more than 50 unique evaluations.

 

If your hotel fulfills the Leading Hoteliers Network 5 Star Luxury Check Measurement criteria—a standard part of the Mystery Shopping program—a certificate of recognition will be granted. The Leading Hoteliers Network 5 Star Check Certificate is awarded based on your hotel's average scores, categorized as follows:

 

Elite - Where the average score for the 50 measurements exceeds 4.9

 

Platinum - Where the average score for the 50 measurements is at least 4.75

 

Gold - Where the average score for the 50 measurements is at least 4.5

 

Premium - Where the average score for the 50 measurements is at least 4.3

 

Each of the four aforementioned achievement scores is accompanied by a brass plate that certifies the category, which the hotel can display as it prefers, for example, outside or inside.

 

A basic certificate is provided to every hotel upon completion of the evaluation, regardless of the score achieved. All results remain confidential, with the hotel retaining exclusive rights to potentially disclose its scores.

CUSTOM-MADE PROGRAMS:

Should you and your hotel, possibly representing a hotel group or company, require a comprehensive ongoing mystery shopping program, please feel free to send your inquiry to admin@leading-hoteliers.com, or a service agent will contact you promptly.