Brand New Cluster General Manager Job Lead - 2 Luxury Hotel Brands / 2 Luxury Hotels - Award-Winning Luxury Hotel Group - Indonesia
Cluster General Manager – Dual-Brand Luxury & Lifestyle Hotels – Southeast Asia
A leading international hospitality group is seeking a Cluster General Manager to lead two distinctive hotels in a key Southeast Asian market, bringing together the strength of two of the group's brands while ensuring each retains its own distinct identity and guest experience.
The Cluster General Manager will provide strategic and operational leadership across both hotels, driving commercial performance, strengthening their positioning across luxury, lifestyle, weddings, MICE, and leisure, and maximizing the opportunities created by the scale of the cluster. The role requires building high-performing teams, developing strong relationships with ownership and key stakeholders, and ensuring both hotels continue to deliver exceptional guest experiences and strong financial returns.
Key Accountabilities
People
Develop programs and initiatives to increase team engagement, aligned with each hotel's service philosophy.
Develop, implement, and monitor succession planning across both hotels to ensure future bench strength.
Establish performance and development goals for leadership team members, providing mentoring, coaching, and regular feedback.
Foster a collaborative cluster culture while maintaining the distinct identity of each brand.
Oversee HR-related actions in accordance with company rules and policies.
Guest Experience
Maintain compliance with all required brand and service standards for both properties.
Ensure each hotel delivers a clearly differentiated guest experience consistent with its brand positioning.
Drive improvement in guest satisfaction goals across both properties.
Collaborate with hotel teams to establish and implement services and programs that meet or exceed guest expectations.
Maintain a visible presence across both hotels, seeking guest feedback and building relationships.
Financial
Prepare annual capital, cash flow, revenue, sales, and marketing plans to accurately forecast budgets for both hotels.
Analyze financial performance to drive revenue, profitability, and maximum return on investment.
Develop a cohesive cluster commercial strategy while maintaining distinct positioning for each hotel.
Drive revenue and market share across rooms, food and beverage, weddings, meetings, and events.
Use distribution channels and technology platforms to maximize revenue and market share.
Lead capital plans and asset-management initiatives, working with ownership to maintain and improve the market position of both properties.
Responsible Business
Ensure a safe and secure environment for guests, colleagues, and hotel assets across both properties.
Act as a public relations representative to raise awareness of both hotels and brands within the local community.
Build and maintain strong relationships with ownership, key stakeholders, and the wider local community.
Drive colleague involvement in community organizations, activities, and local businesses.
Develop and carry out action plans to reduce the environmental footprint of both hotels.
Perform other duties as assigned and serve as manager on duty when required.
Key Skills and Experiences
Bachelor's degree, higher education qualification, or equivalent in Hotel Administration, Hospitality Management, Business Administration, or a related discipline.
Proven General Manager experience within a luxury, lifestyle, upper-upscale, or similarly complex hotel environment.
Cluster, multi-property, or multi-brand leadership experience is highly advantageous.
Strong commercial and financial acumen, with experience driving revenue, profitability, and market share.
Experience leading significant food and beverage, wedding, MICE, and event operations.
Strong owner and stakeholder management capability.
Outstanding leadership skills, with a track record of developing and retaining high-performing, culturally diverse teams.
Experience in this Southeast Asian market or a comparable regional market is highly advantageous.
Must speak fluent English. Local language and other languages are preferred.
The above is intended to provide an overview of the role and responsibilities for the Cluster General Manager. It is not intended to be an exhaustive list of all duties and responsibilities inherent to the position.
The group is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Who They Are
The group's upper-upscale lifestyle brand captures the true spirit of the neighborhood. With a growing global portfolio, the group looks for individuals who can inspire guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.
Bring your story, to inspire new ones.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? The group will never know unless you hit the 'Apply' button. Start your journey today.
What Is Offered
Leadership of a dual-brand cluster within a globally respected hospitality portfolio.
Competitive executive compensation and benefits package.
The opportunity to shape the guest experience and commercial success of two distinctive properties.
Career development and growth potential within an international hospitality group.
If you are a seasoned hotel leader with cluster or multi-property experience, ready for this exciting opportunity in Southeast Asia, the group welcomes your application....Listed 2 in NEW NOTEWORTHY JOB LEADS SECTION, FAST TRACK - Click here
(High-End Salary Opportunity)
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