Brand new General Manager lead - Upscale hotel (200 keys) - Renowned brand - Switzerland
Key Responsibilities:
-Ensures the smooth running of the hotel, where all areas of the business are managed and the guest service experience is delivered to the highest levels
-Working proactively with all key stakeholders to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
-Develops and implements strategies where key hotel metrics are identified, communicated and delivered
-Works with key stakeholders, effectively manages and reviews the life cycle of the team within the hotel, fostering a culture of growth, development and performance
-Owner of the hotel budget, business and sales plan, ensuring that all areas of the business are controlled. Maximizing sales and profit, business opportunities and brand reputation, productivity and performance
-Builds and maintains effective working relationships with all key stakeholders and business partners
-Reviews and scrutinizes business activities, objectives and best practices, providing recommendations that will drive financial performance and provide added value
-Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
Requirements of the General Manager:
-Proven experience in general management with strong problem-solving capabilities -Excellent leadership skills with a hands-on approach and lead-by-example work style -Commitment to exceptional guest service with a passion for the hospitality industry -Ability to find creative solutions, offering advice and recommendations -Personal integrity, with the ability to work in an environment that demands excellence, time and energy -Experienced in using IT systems on various platforms -Strong communication skills
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Listed #1 in EUROPE GM SECTION now:
General Manager -Upscale hotel - Switzerland
General Manager - 5* Luxury hotel - Scotland, United Kingdom
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