Brand New Interim General Manager Opportunity - 5* Luxury Hotel - Renowned, International Hotel Group - Southern Europe, prime location

Renowned hotel is looking for an Interim General Manager to cover the 2025 season of 5* Luxury hotel in Southern Europe - Experience in luxury hotels will be valued.

Responsibilities:

• Guarantee that all employees render service adjusted to the preferences, needs, styles of life, work and interacting, of all of our guests.

  
  

• Maintain good relationships with guests, acting as a representative of the Company and ensuring that all of them have a guest experience adjusted to their preferences and needs.

  
  

• Organize and manage the hotel team, coordinating different departments in order to assure a high quality experience; always giving the example that the guest is our number 1 priority and creating an attitude of service excellence.

  
  

• Transmit the policies defined by the corporate departments.

  
  

• If applicable, coordinate with the Guest Relation the preparation of monthly brochures regarding the activities of interest and possible events which may take place (demonstrations, strikes, fairs, special holidays), that could be of interest to guests, or affect their safety and security.

  
  

• Maintain direct and frequent contact with guests, especially during the most important moments of their stay (breakfast, lunch, dinner, coffee breaks, check in, check out, etc.).

  
  

• Support, motivate and engage the team, making them participants in the decision-making process and all company information, strengthening their pride of belonging to the chain.

  
  

• Keep the hotel clean and in good shape, so that it is a place where guests feel welcome and at ease.

  
  

• Ensure that Minor Hotels is a reference of quality that exceeds the expectations of our guests, thanks to better service and personalized attention offered by our employees.

  
  

• Manage and monitor the quality (compliance with standards, analysis of results in customer surveys, Quality management online, Mystery Guest, etc.). Proactively respond to guest’s comments on the Quality online tool and other TPW, respecting corporate guidelines.

  
  

• Lead by example, customizing the behavior and values of the brand, so that they are lived by each of our employees.

  
  

  ... More

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