Brand New Managing Director Job Lead - leading luxury hospitality group - Dubai
- EDITOR
- 1 day ago
- 6 min read
Managing Director – Global Operations
A leading luxury hospitality group is seeking a Managing Director – Global Operations to hold end-to-end accountability for the operational performance across its four operating divisions — Luxury Hotels, Branded Residences, a Lifestyle/Experiential Collection, and a Distinct Lifestyle Brand — with stewardship of guest and owner experience, service delivery, operating standards, facilities, and operational profitability across the corporate office, the operating portfolio, and every property and residence yet to open.
This is a role of considerable consequence: the custodian of the group's operating philosophy, the architect of operational excellence across distinct business models, and the guarantor of a single, coherent standard of craftsmanship across a growing portfolio. Leading the General Managers across the property portfolio and working in close partnership with Commercial, Development, and Asset Management, the Managing Director – Operations will be a principal driver of service quality, owner value, and lasting brand equity — upholding, in every decision, the discretion expected of a leading name in luxury hospitality.
Key Responsibilities
Operational Strategy & Portfolio Leadership
Set and lead the group operational strategy across all four divisions in concert with the company's wider business objectives.
Provide unified leadership to the General Managers across the luxury hotel portfolio, the lifestyle/experiential collection, the distinct lifestyle brand portfolio, and to the Residence Operations Managers for Branded Residences.
Define and embed coherent operating models, service standards, and procedures across every business model and the pipeline of new developments.
Set portfolio-wide performance benchmarks and oversee their delivery across all properties and residences.
Luxury Hotels Operations
Oversee hotel operations across rooms, food and beverage, culinary, and spa and wellness portfolio-wide.
Drive guest experience, service excellence, and reputation management across the hotel portfolio.
Support hotels in achieving gross operating profit, productivity, and guest-experience targets.
Branded Residences Operations
Oversee residential service delivery, facilities management, and owner relations across the residences portfolio.
Safeguard long-term asset value through planned maintenance, capital works, and life-cycle planning with Asset Management.
Steward owners' association and rental-program operations, protecting owner interests and returns.
Lifestyle/Experiential Collection Operations
Oversee operations and handcrafted guest journeys across the collection, rooted in each property's authentic sense of place.
Develop, embed, and uphold the collection's brand standards, ensuring every property authentically expresses its distinct identity and sense of place.
Drive immersive guest experiences, guest services, and food and beverage across the collection.
Support properties in achieving profitability, productivity, and guest-experience targets.
Distinct Lifestyle Brand Operations
Oversee operations and guest experience across the lifestyle brand portfolio, expressing the brand's distinct identity and sense of place.
Drive service excellence, experiential programming, and food and beverage across all properties.
Develop, embed, and uphold the brand standards across the portfolio, expressing the brand's distinct identity and sense of place in every detail.
Support properties in achieving profitability, productivity, and guest-experience targets.
Guest & Owner Experience
Ensure a seamless, discreet, and highly personalized experience for guests, residents, and owners across every division.
Champion guest and owner satisfaction, directing improvement where required.
Track sentiment across the portfolio and continuously refine the operational and experiential offering.
Brand & Operating Standards
Serve as principal operational custodian of the group's brands, safeguarding their standards and identity.
Develop and implement all brand and operating standards for the lifestyle/experiential collection and the distinct lifestyle brand — and any other new brand emerging under the group — defining division-specific standards under each division and ensuring consistent, authentic execution across every property in the collection.
Establish and manage relevant brand partnerships across all brands, curating collaborations that reinforce brand positioning, elevate the guest experience, and generate incremental value across the portfolio.
Ensure service delivery and every touchpoint consistently express each brand's design philosophy and sense of place.
Direct regular LQA and standards audits across the portfolio and oversee corrective actions.
Financial & Commercial Performance
Own consolidated operational P&L, operating and service-charge budgets, and cost control across all divisions.
Review portfolio operational KPIs and direct corrective action where required.
Partner with Commercial and Revenue functions to maximise profitability across the portfolio.
Implement tools and systems that drive superior revenue performance and profit margins across all divisions.
Present consolidated operational and financial performance to executive leadership and ownership.
People & Leadership
Lead, mentor, and develop the divisional Heads of Operations and senior operational leaders across the portfolio.
Foster close collaboration across Operations, Commercial, Development, and Asset Management.
Build succession depth and a pipeline of operational talent across all three divisions.
Cultivate a culture of service excellence, accountability, and continuous refinement.
Quality, Risk & Compliance
Ensure full compliance with health, safety, security, fire, food-safety, and regulatory requirements across the portfolio.
Oversee crisis and business-continuity planning and response.
Safeguard data privacy and the confidentiality expected of a luxury brand.
Maintain robust governance and operating controls across all divisions.
Pre-Opening & Growth
Lead operational mobilisation and pre-opening readiness for new hotels, residences, and collection properties.
Direct operating-equipment, manning, and SOP planning for openings across all business models.
Partner with Development and project teams from design review through to handover.
Ensure each opening launches to the full group operating standard.
Stakeholder Management
Partner closely with General Managers, corporate executives, owners, and owners' associations.
Represent the group at industry events, conferences, and operational forums.
Build enduring relationships with owners, investors, developers, and strategic partners.
Support the Development team during acquisitions and pre-opening phases from an operational perspective.
Qualifications & Experience
Bachelor's degree in Hospitality Management, Business Administration, or a related discipline.
Master's degree (MBA or equivalent) highly preferred.
A minimum of 18 years of progressive operational leadership experience within luxury hospitality.
8–10 years in a senior multi-property, multi-brand, or corporate operations leadership capacity.
Demonstrated experience overseeing diverse operating models — hotels, branded residences, and lifestyle or experiential properties.
A deep understanding of luxury service delivery, operating standards, and owner value creation.
Experience Requirements:
Minimum 8–10 years within recognized luxury hospitality brands at a senior level.
Prior Middle East hospitality experience is required.
Experience within corporate or regional multi-brand leadership structures.
Demonstrated success leading hotel, residential, and experiential operations.
Experience supporting openings and luxury brand expansion across multiple business models.
Substantial exposure to international markets, owners' associations, and multi-property operations.
Proven experience across the ultra-luxury, boutique, and lifestyle hospitality segments.
Knowledge & Skills:
Multi-brand luxury hospitality operations and service design
Operating standards (SOP/LQA) development and audit
Pre-opening and mobilization leadership across business models
Consolidated budget planning, P&L ownership, and cost control
Operational analytics and performance reporting
Health, safety, security, and regulatory compliance
Strategic planning and execution
Executive, owner, and investor stakeholder management
Senior team leadership and talent development
Polished presentation and negotiation skills
Language Requirements:
Fluent English (written and spoken) is mandatory.
Fluency in one or more additional languages — particularly Arabic, French, German, Italian, Spanish, or Mandarin — is highly preferred.
Key Performance Indicators (KPIs)
Consolidated portfolio operational performance
Guest, resident, and owner satisfaction
Brand and operating-standard compliance across all divisions
Attainment and retention of Forbes Travel Guide Five-Star ratings across eligible properties
Condé Nast Traveller Readers' Choice Top 20 rankings in respective regions
Performance against comparable industry accolades and guest-review indices (e.g. Michelin, Travel + Leisure, LQA and mystery-guest scores)
Value and performance of brand partnerships and collaborations across all brands
Gross operating profit, profitability, and productivity
Operating and service-charge budget management and cost control
Quality-audit (LQA) outcomes across the portfolio
Asset condition and long-term value preservation
Health, safety, and regulatory compliance
Guest and owner retention and advocacy
Operational leadership engagement, succession, and development
Successful support of openings and brand expansion across all business models
What Is Offered
Leadership of global operations within a prestigious luxury hospitality portfolio.
Competitive executive compensation and benefits package.
The opportunity to shape operational excellence and brand identity across multiple divisions and markets.
Career development and growth potential within an international luxury hospitality group.
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