Four Seasons Hotel Prague Awarded the Only Five-Star Rating in the Czech Republic in Forbes Travel Guide 2025
- EDITOR
- Feb 18
- 5 min read
INSPIRATION: Four Seasons Hotel Prague celebrates the prestigious accolade of the highest rating for the sixth consecutive year. Four Seasons Hotel Prague is recognized as the only hotel in the Czech Republic with the highest rating by Forbes Travel Guide 2025. The Hotel has achieved the distinguished Five-Star rating in one of the most coveted rankings in luxury hospitality for the sixth consecutive year.
A Unique Location in the Heart of Prague.
Located on the riverside in the city’s historical heart, Four Seasons Hotel Prague boasts unparalleled views of Prague Castle and the Vltava River. Travellers can explore the city’s rich history, modern art and fashion before dining under the stars on one of two outdoor terraces. The Hotel also offers unique seasonal experiences in the form of pop-up exhibitions of Czech modern art or the popular Dior Christmas Afternoon Tea inspired by the iconic fashion house.
“We are absolutely delighted to receive the Forbes Travel Guide Star Award 2025. This recognition is not only a testament to our exceptional service standards but also reflects the passion, professionalism and dedication of our entire team. Every day, we strive to create unforgettable experiences for our guests, providing them with world-class service that meets the highest hospitality standards. This prestigious accolade motivates us to continue evolving and innovating to consistently exceed our guests’ expectations. We are incredibly proud to be part of this exclusive community of the world’s best hotels,” says Monica Eisen, General Manager of Four Seasons Hotel Prague.
“I’m excited about this new chapter of my life at Four Seasons Hotel Prague. The city’s enchanting beauty, family-friendly ambiance, and welcoming spirit is also what brought me here,” says Monica Eisen, who moved with her family from the buzzing city of Madrid to take up the position of General Manager in 2024. “With its rich history and vibrant culture, Prague offers an inspiring backdrop for both professional growth and personal fulfillment, and I look forward to contributing to its legacy alongside the dedicated team at Four Seasons."
Eisen is seeing this new opportunity as a fusion of her past experiences. “Recently, I went through a new hotel opening. Prior to that, I spent years managing our existing historical property in Paris. Consequently, I view Prague as a hybrid of both scenarios.” She adds, “I’m excited to witness a team eager to elevate the Hotel's historical legacy, expertise, and reputation to new heights."
Good communication with creative department heads is key. So, too, is leading by example: For instance, taking off her jacket to help housekeepers carry a new bed into a room, as demands may require. She has done plenty of things like that, and she’ll do them again, she says. “I really believe in being there and present, talking to the team, and letting everyone know they can talk to me about anything.” That includes their thoughts on how she is doing her job. “Those conversations are actually the most important of all.”
International from the Start
Eisen grew up in a multicultural environment at home and school in Madrid. The ambiance made her want to travel and experience fine hospitality along the way. “My family has a natural gift and loving for the art of service, and they passed it along to me,” she says, recalling her youthful excitement at dining in fine restaurants and learning to properly fold napkins at eight.
“I love to welcome guests and to help them discover and develop a close feeling for the city, its particularities, and its people.”
She left Madrid to study hospitality, and joined Four Seasons as an intern first in Lisbon, later in London. Following graduation, she joined the George V in Paris and stayed for a dozen years, gaining wide-ranging experience with positions in Food and Beverage, Guest Relations, Sales and Marketing, and the Rooms Division. Her career then took her to Madrid as part of the opening team for the brand's new hotel, where she held the position of Hotel Manager for four years.
The bouncing around built her business acumen, but it also created close relationships with team members and helped her see how hotels operate from different perspectives. Every department is part of the experience, she says. “The magic starts when it all comes together.”
Connection is Key
Eisen believes strongly in connecting with guests, international and local alike. “Given our integral role in the city's history, fostering strong ties with the local community is crucial. Additionally, I want people to recognize that this is not just a destination to check off their bucket list,” she emphasizes.
Four Seasons has a strong network of travellers who enjoy its hospitality around the world. “When they’re with us, we need to know all we can about how they spend their time elsewhere so as to better relate and establish a great connection for them. Luxury is an emotion, a feeling of incomparable pleasure derived from how people connect and treat you.”
She recalls a maxim of Four Seasons Chairman Isadore Sharp: That time is one’s most valuable asset, and those spending it with Four Seasons give the company an opportunity to shape how they make use of it. “I believe it’s an honour that people choose to spend their time with us and, in Prague, we want to be at the top of their list.”
Asked what she likes to do with her free time, Eisen insists she would spend “every second of it traveling” but for one thing. “I have two young children, and they are my life now. Hopefully one day they will go everywhere with me.”
About Forbes Travel Guide
Forbes Travel Guide is the only global rating system for luxury hotels, restaurants and spas. Anonymous professional inspectors evaluate based on hundreds of exacting standards, with an emphasis on exceptional service, to help discerning travellers select the world’s best experiences. The only way to get a Five-Star, Four-Star or Recommended rating is by earning it through the independent inspection process.
To learn how Forbes Travel Guide compiles its Star Ratings, click here.
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