TODAY'S INSPIRATION: Four Seasons Hotel Washington, DC celebrates 20 consecutive years of being awarded the prestigious Five-Star rating from Forbes Travel Guide, reaffirming its position as the city’s leading luxury hotel. As the only Five-Star hotel in the nation’s capital, Four Seasons Washington, DC continues to set the standard for unparalleled hospitality, service excellence, and refined elegance in the heart of Georgetown.
“For two decades, our team has remained dedicated to delivering exceptional and personalised service that defines the Four Seasons experience,” says Marc Bromley, Regional Vice President and General Manager of Four Seasons Hotel Washington, DC. “This milestone is a testament to our team’s unwavering commitment to excellence and creating unforgettable experiences for every guest.”
A Legacy in Hospitality
A veteran of Four Seasons Hotels and Resorts, Senior General Manager Marc Bromley has a lifetime of experience in the hospitality industry. The first legacy General Manager in Four Seasons history, Bromley’s lessons in hospitality started at an early age. His father, Stan Bromley, retired after a storied career in the industry, which included 10 years at Four Seasons Hotel Washington, DC and concluded at Four Seasons Hotel San Francisco as Regional Vice President and General Manager.
“When my brother Jordan and I were young, we were told to clean our rooms like any other kid,” says Bromley. “However, our room cleaning came with a full inspection afterwards, complete with checking the closet and drawers where every kid jams their mess! If there was paper or trash on the floor – and we neglected to pick it up – a lesson in attention to detail would ensue.”
Bromley learned hotel management from the ground up, starting as a teenager and doing jobs ranging from cook to steward and housekeeping houseman in Washington, DC. He managed every kind of food and beverage operation, touching on a true passion point.
Foodie at Heart
“Ever since my culinary internship in Washington DC, I have been a foodie at heart,” says Bromley. “Learning all of the stations on a cooking line in a fine dining environment gave me exposure to tastes and flavours I did not know existed. This made me curious, and so began my culinary explorations.”
“My answer to the silly ‘what would you do if you won the lottery?’ question is always ‘be a restaurant manager again,’’ adds Bromley. “I love restaurants and the inner working of what makes them great.”
A Return to Washington, DC
Not many opportunities could have lured Bromley, his wife Katie and their three children away from the island of Maui, but Washington, DC was an offer he could not refuse.
“Becoming General Manager of Four Seasons Hotel Washington, DC has been my dream since I was a kid,” says Bromley. “Not only do I have incredible memories of working at the Hotel 10 years ago and opening up BOURBON STEAK, but I celebrated my bar mitzvah in Desiree Nightclub (now The Spa) when I was 13 years old!”
When asked what the most important lesson was that his father ever taught him in hospitality, Bromley says “Everything has to start with care for our people, the culture of care for one another. The Golden Rule – everything flows from there.”
Enhancing its legacy of elegance, Four Seasons Hotel Washington, DC recently unveiled newly renovated suites, blending modern luxury and historic charm to offer guests an elevated residential-style retreat. These thoughtfully redesigned accommodations provide expansive living spaces, custom furnishings, advanced technology, and spa-inspired bathrooms creating the perfect sanctuary for high-profile VIPs, including heads of state, international dignitaries, influential business leaders, and celebrities, all seeking the exclusivity that Four Seasons guests have come to expect.
Complementing the suite renovations, the hotel’s three-storey Spa and Fitness Centre also underwent an extensive multi-million dollar revamp. The newly revitalized spa blends nature-inspired elements with contemporary sophistication, showcasing soft, rounded contours, earth tones, and tranquil ambient lighting, enveloping guests in calmness upon arrival. Key features of the renovation include state-of-the-art treatment rooms, a dedicated couples’ massage room with a deep soaking tub, a co-ed relaxation lounge, and an indoor lap pool.
As a cornerstone of Washington’s luxury hospitality scene, Four Seasons Hotel Washington, DC continues to exceed expectations with impeccable service, unparalleled amenities, and award-winning dining. Guests can savour an unforgettable meal at Bourbon Steak by Michael Mina, the hotel’s acclaimed steakhouse known for its expertly prepared prime cuts, handcrafted cocktails, and sophisticated atmosphere.
As Four Seasons expands its global leadership as the most Five-Star-rated luxury brand, Four Seasons Hotel Washington, DC remains a beacon of sophistication in the capital.
Methodology
Star ratings are awarded by a team of anonymous professional inspectors who travel the world to assess hotels, restaurants, spas and ocean cruise ships based on up to 900 objective standards. Star ratings ultimately emphasize quality of service. Five-star properties are defined as “outstanding, often iconic properties with virtually flawless service and amazing facilities.”
About Forbes Travel Guide
Forbes Travel Guide is the only global rating system for luxury hotels, restaurants, spas and ocean cruise ships. Anonymous professional inspectors evaluate based on up to 900 objective standards, with an emphasis on exceptional service, to help discerning travellers select the world’s best luxury experiences. The only way to get a Five-Star, Four-Star or Recommended rating is by earning it through this independent inspection process.
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