Mandarin Oriental Celebrates Eight Colleagues Honoured at Inaugural LQA Sirius Awards

Recognition highlights Mandarin Oriental's commitment to legendary service delivered through care, professionalism, and emotional intelligence

Mandarin Oriental is proud to announce that eight colleagues from across its global portfolio have been recognised at the inaugural LQA Sirius Awards, a new global recognition celebrating frontline excellence in luxury hospitality.

Created by LQA, the global leader in luxury hospitality assessment, the awards honour 100 hospitality professionals selected from more than 9,000 Star Employee recognitions recorded during official LQA assessments. The awards recognise individuals who consistently create exceptional guest experiences through intuition, empathy, and professionalism.

The following Mandarin Oriental colleagues were recognised:

• Alberto Antonio Rivera, Butler, Mandarin Oriental Ritz, Madrid

• Alfredo Rodriguez, Receptionist, Mandarin Oriental Ritz, Madrid

• Alice Ravera, Guest Relations Supervisor, Mandarin Oriental Jumeira, Dubai

• Alina Abrecht, Guest Experience Agent, Mandarin Oriental Palace, Luzern

• Alexia Martirosian, Guest Experience Supervisor, Mandarin Oriental, Costa Navarino

• Claudio Granucci, Housekeeping Apprentice, Mandarin Oriental Palace, Luzern

• Daniel Jacobs, Senior Doorman, Mandarin Oriental, Barcelona

• Felix Ferdinand Fuhrken, Engineering Manager, Mandarin Oriental Savoy, Zurich

Their recognition reflects the consistency, care, and craftsmanship that define the Mandarin Oriental experience. Across every role and every destination, colleagues bring the Group's legendary service philosophy to life through meaningful human connection, emotional intelligence, and a deep understanding of guest needs.

Mandarin Oriental extends special recognition to Daniel Jacobs, Senior Doorman at Mandarin Oriental, Barcelona, who received both the LQA Sirius Award and the Morning Star distinction in recognition of his ability to welcome guests with warmth, authenticity, and genuine care.

“We are immensely proud to see eight colleagues recognised on a global stage through the inaugural LQA Sirius Awards,” said ShaoWei Ong, Chief People & Culture Officer at Mandarin Oriental. “These recognitions celebrate the people at the heart of our organisation - colleagues whose dedication, intuition, and professionalism create exceptional experiences for our guests every day. Their achievements reflect not only individual merit but also the strength of the cultures and teams that support them across our hotels.”

For 25 years, LQA has independently assessed service excellence across the world's leading luxury hotels, evaluating tens of thousands of guest interactions annually across more than 130 countries. The LQA Sirius Awards were created to recognise hospitality professionals whose actions create lasting emotional impact through authentic and intuitive service.... Read more here - Hotel Management Global Outlook Link

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